Your Satisfaction is Our Priority
At The Bike Shop Kenya, we're committed to providing you with the best motorcycle safety gear and an exceptional shopping experience. Please review our policies below to understand our shipping, return, and refund procedures.
Shipping Policy
We know you're eager to receive your gear swiftly once you make your order, and we're committed to making that happen! We understand that when it comes to motorcycle safety gear, timing matters.
Processing & Dispatch Times
- Items marked "In Stock - Ships Within 24 Hours" are dispatched same or next day
- Order as early as possible for same-day shipping from Nairobi
- Business hours: Monday to Saturday, 10AM to 6PM
- Orders can be shipped any day of the week, including holidays
Need a Specific ETA?
For more specific delivery estimates based on your exact items, contact us:
📞 +254742 784 311
Coverage Area
Orders are shipped with your preferred logistics company within Kenya and East Africa. Shipping timelines are estimates and cannot be guaranteed due to factors beyond our control.
Order Cancellation
If you need to adjust your order, please let us know right away! We work quickly to get your gear ready for prompt delivery.
⚠️ Important Timeline
- Order Received Status: Modifications and cancellations accepted
- Order Processed Status: Changes no longer possible - our Nairobi store has begun processing
Return Policy
If you experience any issues with your order, please don't hesitate to contact us through any of the methods listed on our contact page. Our experienced Nairobi-based team will address your inquiries and resolve any problems as quickly as possible.
Return Requirements
✅ Eligible for Return
- Items in original, unused condition
- No signs of wear, dirt, or scuffs
- No smells or pet hair
- No mounting or installation attempts
- All original components and accessories included
- Original packaging intact
❌ Not Eligible for Return
- Used merchandise, including items "taken out for a ride"
- Footwear tested outdoors (test on carpet indoors only)
- Helmets used outdoors (try on inside only)
- Items with any signs of wear or damage
📦 Return Shipping
The cost of shipping the original item back to our Nairobi facility for the return is your responsibility.
Exchange Policy
Need a different size or color? We've got you covered with our straightforward exchange process.
💡 Fastest Exchange Method
- Process your return for the original item
- Place a separate new order for your desired item
- This guarantees you get the desired item quickly and reserves stock immediately
Note: Return shipping costs to our Nairobi facility are your responsibility.
We Value Your Feedback
"We value our customers and believe in continuous improvement. If you have any advice on how we can better serve you, or if you've had any issues with our service, please don't hesitate to tell us. We're here to listen and improve."
❓ Frequently Asked Questions
How do I track my order?
Contact us at +254742 784 311 for tracking information and delivery updates.
What if my item arrives damaged?
Contact our team immediately through our contact page. We'll resolve the issue quickly.
Can I change my shipping address?
Only while your order status is "Order Received." Contact us immediately if changes are needed.
Do you ship outside Kenya?
Yes, we ship within Kenya and East Africa using your preferred logistics company.
📞 Need Help?
Our passionate team is here to help you with any questions about our policies or your order.
Phone
+254742 784 311
Business Hours
Monday - Saturday
10AM to 6PM
Location
Nairobi, Kenya